William Blank

Sacramento, CA (3/2006-present);
Writes, edits and formats system documentation, software design documentation, architectural topology diagrams, database design and security requirements for a Service Oriented Architecture implementation project

Wappingers Falls, NY(2/2006);
Wrote training manual for online course, describing use of PowerSites, a web-based application which allows real estate agents to create a website for each property under their listing

San Jose, CA/Hongjou, CHINA (various 2005-2006);
Edited documentation for various projects, including website, business plan and RFPs for bi-continental startup company specializing in embedded systems

Sacramento, CA (12/2005-2/2006);
Documented software design, architecture, database design and security requirements for a web-based case auditing application

Sacramento, CA (7/2005-11/2005);
Performed business analysis and wrote technical documentation recording build procedures, coding standards, database design and release procedures for a Java and Oracle-based middleware solution

Marin, CA (various 2000-7/2006);
Wrote detailed reports describing products, business process and financial status for companies seeking exposure to institutional investment firms

Sacramento, CA (1/2005-7/2005);
Performed business analysis, wrote security module description, vision/scope and design documents, created use case scenarios and process flow diagrams in a software development environment in the financial services industry

El Dorado Hills, CA (10/2004-12/2004);
Documented external XML APIs in a new product development environment for use by developers in client companies, including descriptions of frameworks, configuration files, SOAP structures and examples, as well as creation of use cases and business scenarios

Rancho Cordova, CA (2/2003-3/2004);
Created sales presentation materials, user documentation, policies and procedures, proposals, flow charts, training materials, website content, brochure content and graphical displays in a new product development environment in the health care benefits industry

Bellingham, WA (11/2002-1/2003);
Wrote physican's user-guide for CSecure, an online database application for the health care industry, tracking provider performance by selected management criteria

El Dorado Hills, CA (9/2002-10/2002);
Developed content for corporate intranet Help Desk, designed to reduce routine calls from internal customers by providing desktop and corporate procedures

Los Angeles, CA (9/2002-10/2002);
Designed, edited and coded Internet site (www.immunizela.org) for county-wide public health agency, though which children’s immunization records are stored in a database accessible to physicians and public health agencies

Sacramento, CA (9/2001-5/2002);
Developed, designed and wrote training courses and end-user manuals for SAP 4.6 upgrade, including project management, template design and business process analysis

Folsom, CA (1/2000-8/2001);
Designed and wrote training manuals and consulting documentation for Prolog Manager and ProjectTalk.com, a software suite for the construction industry; managed departmental intranet

Sacramento, CA (5/1999-1/2000);
Wrote end-user manuals, online HTML Help and system documentation for implementation of FleetAnywhere, a database application for managing large fleets of vehicles

Sacramento, CA (2/1999-4/1999);
Wrote "911/411 Manual" for Help Desk staff, answering frequently asked questions in light of corporate Windows NT implementation, in both print and HTML-based Help formats

Rocklin, CA (1/1999-2/1999);
Wrote API and system documentation and business plans for Internet telephony products in a company seeking ISO-9000 certification

Sacramento, CA, (10/1997-12/1998);
One-person department, responsible for all company documentation, including software guides for both internal and external products, customer manuals, marketing materials, product descriptions and internal procedures documentation
Designed, wrote and coded company Internet site), including HTML, JavaScript and CGI scripts, as well as company intranet, consisting of all internal operations documentation

Roseville, CA (6/1997-10/1997);
Designed and created online Help files detailing setup procedures, including context-sensitive help, for hardware/software telephone answering systems targeted at large corporations

Gridley, CA (3/1997-10/1997);
Designed, wrote and edited end-user documentation in a "How do I do it?" format and system administration documentation for HP AssetView, an information technology asset management application created by Hewlett-Packard Company, utilizing a Sybase or Oracle database in a Windows and HP-UX environment

El Dorado Hills, CA (6/1996-3/1997);
Wrote end-user documentation and training curricula for electronic statement production facility, documenting SQL database in a Windows and UNIX environment;
Wrote operator’s guide, system documentation and troubleshooting guide for large printing system in a UNIX environment

Roseville, CA (3/1996-5/1996);
Revised and edited 3 complete sets of 11 user guides for BusinessWorks, an accounting software application; wrote network installation guide for configuring product on Novell, LANtastic and Microsoft networks

Folsom, CA (1/1996-3/1996);
Edited content and look-and-feel of a library of Help files for SAP software, detailing procedures used by in-house engineers in analysis, design and execution of client/server software applications

Sacramento, CA (9/1995-12/1995);
Wrote and edited 100-page proposal for telecommunications and automobile emissions program in response to RFP from the State of Georgia, including charts, graphs and resumes